ZC Auto Space, the aftermarket service brand of ZC Rubber, has recently been ranked as the 2023 Top 14 China Automotive Aftermarket Retail Chain brand, among the top 100 brand list launched by the online media Aftermarket in China(AC汽车). Notebly, ZC Auto Space is one of the only three tire company subsidiary brands to have made it onto this list, alongside Michelin TyrePlus (Top 6) and Linglong Car Maintenance Station (Top 22). 

This recognition highlights ZC Auto Space's commitment to providing high-quality, cost-effective, and standardized one-stop automotive services to a wide range of car owners. "We are delighted to be recognized as one of the leading automotive aftermarket retail chain brands in China," said ZC Rubber. "This achievement reflects our unwavering commitment to delivering customer-focused services. Moreover, we are also actively innovating and investing to expand the ZC Auto Space service model globally."

Since its Establishment in 2015, ZC Auto Space has been a subsidiary aftermarket service brand of ZC Rubber, offering efficient, convenient, and reliable service such as tire repair, car maintenance, and roads assistance, etc. With a network of 605 retail chain stores across China, including 5 wholly-owned stores and 600 franchise stores, Auto Space has successfully expanded its presence in the automotive aftermarket industry.

Standard Service System: Elevating Store Operation and Customer Experience

ZC Auto Space has been stepping up its game by implementing a robust standardized service system aimed at optimizing store operations and delivering exceptional services to car owners. To ensure a heightened level of professionalism, ZC Auto Space equips its stores with standardized operation manuals, comprehensive online and offline training programs, and adherence to SOP. The result is a seamless and consistent service experience for customers, characterized by transparent pricing and a streamlined service flow. 

Leveraging the cutting-edge Auto Space Store Manager System, ZC Auto Space empowers store managers with powerful tools for efficient operation management. Additionally, the regional operation consultant teams provide valuable on-site support, addressing the unique challenges faced by franchise stores. 

By embracing these initiatives, ZC Auto Space aims to revolutionize the automotive aftermarket and assist franchise stores in achieving "Smart Stores."

Digitalized Supply Chain: Empowering Retail Stores with ZC Cloud Store

Recognizing the power of digitalization, ZC Auto Space has developed the ZC Cloud Store ecosystem to empower its retail stores.

This innovative platform integrates various automotive aftermarket supply chain components, including an automotive product marketplace, car data platform, user data platform, and supply chain cloud platform. The ZC Cloud Store allows store owners to conveniently browse and purchase products such as tires and engine oil from the comfort of their homes. With fast delivery from nearby warehouses and transparent pricing, ZC Cloud Store ensures that tire stores have direct access to products with factory prices.

One of the key features of ZC Cloud Store is the real-time inventory visibility of tires, allowing store owners to place orders directly with distributors through the Cloud Store app. Furthermore, ZC Cloud Store regularly offers special deals on selected tires, enabling stores to maximize their profits.

The ZC Cloud Store marketplace also features a wide range of high-quality oils and accessories sourced directly from renowned manufacturers. With guaranteed quality and direct supply from manufacturers, stores can enjoy greater profit margins while providing customers with top-notch products.

Through the ZC Cloud Store, tire retailers can seamlessly connect their online and offline operations, utilizing mobile devices or computers. This integration allows for the consolidation of data, management, and marketing efforts, leveraging internet-based solutions to elevate businesses and embrace digital transformation.

Multiple Aftersales Service: Going the Extra Mile for Customer Satisfaction

In 2021, ZC Rubber introduced the upgraded Zhongce Tire Insurance 3.0, which covers any tire bulge problem caused by non-quality issues. Additionally, customers can also benefit from a free one-time tire repair, 5-year tire warranty, and a unique QR code for each tire. 

With a mission to “Empowering stores, delighting customers”, ZC Rubber and Auto Space are dedicated to innovating their business and providing high-quality, value-added services to customers in China and potentially worldwide in the future. With their standardized service system, digital marketing efforts, and commitment to customer satisfaction, ZC Auto Space is revolutionizing the automotive aftermarket and setting new standards for excellence.